Navdant Clinic is a Clinic — Dental clinic, operating as the Data Fiduciary under Section 2(i) of the DPDP Act, 2023. We operate our website (navdant.phst.in) and mobile application (Navdant Dental Clinic).
Registered Address:
Navdant Clinic Valsad
This Policy applies to all digital personal data processed by Navdant Clinic in connection with our website (navdant.phst.in) and mobile application (Navdant Dental Clinic) and associated services — including all Data Principals in India whose data we process.
Exclusions: (a) non-digital data; (b) purely personal or domestic use; (c) publicly available data, as exempted under the DPDP Act.
We collect only the data necessary for the stated purposes below. We do not collect data we do not need.
Collected subject to explicit consent only:
We process personal data only for lawful purposes for which you have given free, specific, informed, and unambiguous consent or where processing is necessary for a legitimate use of the DPDP Act.
We will not process your data for purposes beyond those stated above without obtaining fresh consent or as otherwise permitted by law. You may withdraw consent at any time.
Under DPDP Act, Navdant Clinic erases personal data once the collection purpose is no longer served, unless retention is required by applicable law.
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account & profile data | 10 Years | Medical Records |
| Transaction & payment records | 10 Years | Medical Records |
| Customer support records | 10 Years | Medical Records |
| Marketing preferences | 10 Years | Medical Records |
Deletion Requests: By contacting clinic
We share personal data with trusted third-party Data Processors acting on our behalf, under written contracts that mandate DPDP-compliant data protection standards.
We do not sell, rent, or trade your personal data to third parties for their own commercial purposes.
We may disclose data to government authorities, law enforcement, or regulatory bodies where required by applicable Indian law or court order.
Contact our Grievance Officer (Section 11) to exercise any of these rights:
Obtain a summary of the personal data we process about you, the purposes for processing, and details of all Data Fiduciaries and Processors involved.
Request correction of inaccurate, incomplete, or misleading personal data, or request that it be updated or supplemented.
Request erasure of your personal data where: (a) the collection purpose is no longer served; (b) consent has been withdrawn; or (c) as required by law.
Where processing is consent-based, you may withdraw consent at any time. Prior lawful processing is unaffected. We will cease processing as soon as reasonably practicable.
You may nominate another individual to exercise your data rights in the event of your death or incapacity, of the DPDP Act.
You may raise grievances with our Grievance Officer. If unsatisfied, you may escalate to the Data Protection Board of India (DPBI) of the DPDP Act.
Navdant Clinic implements appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss, or disclosure.
Breach Notification: In the event of a personal data breach likely to cause harm, Navdant Clinic will notify the Data Protection Board of India within 72 hours of becoming aware, and will notify affected Data Principals as required.
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children without verifiable parental consent as required by the DPDP Act. If we become aware of such collection, we will delete it immediately. Contact our Grievance Officer if you believe this has occurred.
Navdant Clinic primarily stores and processes personal data within India. To the extent data is processed by international service providers, such transfers comply with the DPDP Act and applicable government-notified restrictions.
We collect consent through a clear, affirmative action (e.g., ticking a checkbox) before processing personal data. We may update this Policy to reflect changes in practices, services, or legal obligations. Material changes will be notified on our website (navdant.phst.in) and mobile application (Navdant Dental Clinic). The Effective Date above indicates when this Policy was last updated.
Navdant Clinic has designated a Grievance Officer to address privacy-related complaints, questions, and data rights requests:
Data Officer, Navdant Clinic
Grievance Officer
Email: [email protected]
Address: Navdant Clinic Valsad
We acknowledge all grievances within 48 hours and resolve within 30 days. If you are not satisfied with our resolution, you may lodge a complaint with the Data Protection Board of India (DPBI) established under the DPDP Act at digitindia.gov.in.